Shipping & Terms

Easy Shopping

To shop with us, simply:
  • Select the items you want to purchase and place them in your basket
  • Fill out your personal and payment information
  • Choose shipping method
  • Pay with your card or by bank transfer.
  • You will receive an order confirmation by e-mail.

Please don’t hesitate to contact us if you have any questions regarding shopping on our website.

We try to provide a high level of customer service.

Custom Orders

We always love creating new products from scratch.

Please contact us for a quote. Custom orders can have a lengthier processing time. Ask us for details.

Fast Delivery

At DIACCESSORIES we strive to deliver as fast as possible.

If at all possible, we ship your order the very same day we receive it. However, in rare cases it might be up to 3 business days before we ship. Delivery times below includes our processing time. PostNord handles all shipments. Rightful delivery time requires that PostNord complies with their stated delivery times.

We happily support and love our international customers. However, DIACCESSORIES is not responsible for duty on international orders. These charges come from your country during importation of your package. Please allow for some delay in customs on international orders.

Shipping Rates: Large Envelope or Parcel

You can choose to have your order delivered as a large envelope without insurance or as a parcel with insurance. If you choose the large envelope option and your order get’s lost in the mail, please contact us and we will resend your order (only once per customer).

FREE SHIPPING on all orders over 1000 DKK / 143 EUR / 152 USD.

Denmark

Large envelope delivery time: Up to 7 business days. Shipping cost 32 DKK. Free over 1000 DKK.
Parcel delivery time: 1-3 business days. Shipping cost 80 DKK.

Delivery to Bornholm and some small islands may take a day longer.

Europe*

Large envelope delivery time: 2-5 business days. Shipping cost 50 DKK (Approx. 7 EUR). Free over 143 EUR.
Parcel delivery time: 2-5 business days. Shipping cost 190 DKK (Approx. 26 EUR).

*This includes countries outside the European Union.

Rest of the World

Large envelope delivery time: 3-4 business days. Shipping cost 50 DKK (Approx. 8 USD). Free over 152 USD.
Parcel delivery time: 7-8 business days. Shipping cost 275 DKK (Approx. 42 USD).

No Tracking

We do not offer package tracking. If you have any questions in relation to your delivery, please contact us.

Satisfaction Guarantee

DIACCESSORIES gives you a 30 day satisfaction guarantee.

If you for any reason are not completely satisfied with our products, we are happy to exchange or refund your purchase as long as the products are returned unused.

When you return your purchase to us, please include adequate information – e.g. a copy of the confirmation of order and bank information, so that we can reimburse you, and possibly a copy of previous correspondence.

As soon as we have received and approved your return, we will notify you. If you do wish a refund we will credit your credit card. If you originally paid by bank transfer, however, DIACCESSORIES will need the registration number of your bank and your bank account number. This  information is not delicate and may be given via e-mail or other means of communication without risk.

Shipping costs for the return of the product is paid by you and will not be refunded by DIACCESSORIES unless the return is due to breakage or damage during shipping.

If you wish to exchange or get a refund of your purchase, please notify us within 30 days. Thereafter you have 14 days to send your returns to the address below:

DIACCESSORIES, Herluf Trollesvej 18, 3400 Hillerød, Denmark. 

Please note that we do not accept packages as collect on delivery (COD). You may return the delivery by refusing delivery or delivering the item to us in person.

Safe Payment

DIACCESSORIES accepts the following credit/debit cards: Dankort, Visa, MasterCard and Maestro. Don’t panic when your currency will be changed to DKK at checkout. Please note that your credit card will not be charged until your order has been shipped.

All prices are listed including VAT.

DIACCESSORIES encrypt all of your account information with the so called SSL (Secure Socket Layer) protocol. This means that unauthorized people will not be able to read your card number or any other information during the transaction with PBS.

You will receive a confirmation of your order by e-mail a few minutes after you made your order.

Your Privacy

Your privacy is immensely important to us. We respect your privacy and we will only pass your data, such as your name and address, on to our partners, e.g. shipping companies or postal services, to the extend that it is necessary to complete or deliver your order. We keep your personal data secure and confidential, always bearing in mind your user rights. Read more about our privacy policy here.

Cookies

At DIACCESSORIES we use cookies to improve the customer experience of Diaccessories.com. We use cookies to optimize content, target campaigns and for internal statistics.

A cookie is a small text file stored on your computer when you visit a website. There is no personal information in cookies, they cannot contain viruses and are not in themselves dangerous. Read more about cookies here.

These term and conditions might be subject to change. Please review regularly.

Last updated June 28th 2017.